Creative Cloud Packager release notes

Adobe^® Creative Cloud™ Packager makes it easy for you to create packages that contain Creative Cloud products and updates. These packages can then be deployed to the client machines in your organization depending on the license type.

For more information on using Creative Cloud Packager, see the Creative Cloud Packager documentation.

The following features are available in Creative Cloud Packager 1.15:

• Creative Cloud Packager does not support apps version CC 2019 or later. Learn More.
• This release of Creative Cloud Packager includes enhancements that improve its performance. The release also includes a number of critical bug fixes.

Adobe has a dedicated forum that covers the topic of deployment for both Creative Suite and Creative Cloud.

An Adobe IT-centric blog is updated regularly and covers a wide range of topics for managing Adobe software.

For a list of the network calls made by the applications and a description of the methods for controlling service access visit the following link.

Many Adobe teams have Twitter accounts and there is one dedicated to the IT tools and the topic of deployment: @Adobe_ITToolkit

The following issues are known to occur in this version of Creative Cloud Packager (CCP).

• Problem: On updating the override file, Adobe Creative Cloud desktop app does not take the updated redirection URL from the override file and displays a download error.   
  • Workaround: Quit Adobe Creative Cloud desktop app and launch it again. 
• Problem: On launching Creative Cloud apps installed using a CCP package, the app might throw an error: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." 
  • Workaround: To resolve this issue, download and install the Update for Universal C Runtime in Windows, which includes the missing dll api-ms-win-crt-runtime-l1-1-0.dll. To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2. Or, install Service Pack 1 for Windows 7 or Windows Server 2008 R2. Or, install Service Pack 2 for Windows Vista and for Windows Server 2008.
• Problem: If Adobe Creative Cloud desktop app is not present or the Apps panel is disabled on the machine, the user is not able to apply updates for latest versions of some applications updates using Help > Update.
  • Workaround: Package/deploy updates using the CCP package itself or use Remote Update Manager to apply updates.
• Problem: If the machine is offline (network locked down scenario), then even if Creative Cloud desktop app is present on the machine it will not install updates on using Help > Update. 
  • Workaround: Package/deploy new installer technology updates using the CCP package itself or use Remote Update Manager to apply updates.
• Problem: On Mac, Acrobat updates do not sync from AUSST.
• Problem: When update installation fails, the base version of the relevant product gets corrupt. 
  • Workaround: Reinstall the base version of the product on the machine.
• Problem: Adobe Muse CC fails to launch even after installing successfully on systems where .NET 4.5.2 or later is not present.
  
  • Workaround: Use the exception deployment workflow to deploy .NET Framework 4.5.2 or later on the target machines.
• Problem: If you have created a package using a CCP version prior to 1.9.3 and you try to modify it using CCP 1.9.3, the modification of the package fails.
• Problem: "Oops something has gone wrong" - when CCP displays this alert, often it is because some CCP-related  files are corrupted on your machine. 
  • Workarounds: Try the following:
    • Delete the OOBE folder (Win: Program Files (x86)\Common Files\Adobe\OOBE, Mac: ~/Library/Application Support/Adobe/OOBE) and reinstall CCP.
    • Delete the AAMUpdater folder. (Win: \AppData\Local\Adobe\OOBE, \AppData\Local\Adobe\AAMUpdater Mac: ~/Library/Application Support/Adobe/OOBE, ~/Library/Application Support/Adobe/AAMUpdater)
• Problem: A sign-in screen comes up on Acrobat DC launch if the Acrobat DC was installed by Exception deployer in the post mode.
  • Workaround: This happens because you need to deploy Acrobat DC using the setup.exe through the command line (and not Exception deployer tool) before installing the main msi. For more information, see Deploying Adobe Acrobat.
• Problem: If Acrobat XI and Acrobat DC are in the same package, Acrobat XI deployment may fail on Mac, as Creative Cloud packager installs Acrobat DC followed by Acrobat XI and a later version of the app is available on the machine.
• Problem: Acrobat DC is installed on a machine and you try to install Acrobat XI through Creative Cloud packager. Installation of Acrobat XI fails, as a later version of the app is already available on the machine.
• Problem: Updates are not getting enabled with the new CCP package deployment, after we already have acrobat updates disabled initially on the Mac.
  • Workaround: Deploy the package with changed update configuration.
• Problem: For enterprise login, user is not shown sign-in screen even after signing out from previous workflow. User gets automatically signed in with previous user credentials even if the user enters a different user ID in the new workflow.
  • Workaround: Quit Creative Cloud Packager and sign in again.
• Problem: Once an Enterprise ID sign in process is initiated and an email ID entered, there is no way to cancel the process to let another user sign in.
  •  Workaround: Force quit Creative Cloud Packager and sign in again. Alternatively, click the screen and press Delete/Backspace multiple times to go back in the workflow.
• Problem: When you run RemoveVolumeSerial executable file, an enterprise subscription license created using Creative Cloud for enterprise volume serial number also gets removed.
• Problem: In Windows, offline screen appears instead of Sign In screen when you select Team or Enterprise workflow and then enter proxy credentials in the native proxy dialog. 
  • Workaround: Uncheck the following: Check For Server Certificate Revocation
• Problem: In IE 11, newly created packages and their count are not displayed on home and packages tab on server.
  • Workaround: In Tools > Options > Settings, set Check for Newer Versions of Stored Pages to Everytime I Visit the Webpage
• Problem: Package installation is not getting started when it was bundled inside dmg and download from the network location.
  
  •  Workaround: Installation can be started using custom settings from 'Security and Privacy' i.e Click on 'Open Anyway' button and in next launch installation will be started.
• Problem: If the Packager client is running continuously for more than 24 hrs, package information cannot be saved.
  • Workarounds:  Quit Packager and relaunch or sign out from Packager and sign in.
• Problem: A disk or an ISO image that contains Windows media is accepted on Mac OS computers and vice-versa. Packages created using such media fail during deployment.
• Problem:  Products with native installers, such as Adobe Edge Reflow CC, Adobe Edge Inspect CC, Adobe Edge Code CC Preview, Adobe Gaming SDK 1.1, and Adobe Scout CC, in Creative Cloud media of May’13 cannot be added to the package using the Add Offline Media workflow, as they miss one of the required files.
• Problem: On Windows, products such as Adobe Muse and Adobe Lightroom can be packaged from Creative Cloud media of May '13 and Dec '13 but cannot be successfully deployed.
• Problem: On uninstalling the package on Windows (uninstalling MSI, removing exceptions individually from ARP, removing ACC from ARP), “Adobe Setup Utility” still remains on user’s system.
  • Workaround: Modify this package so that the latest ASU gets packaged, and then deploy the package to the same machine. Now on uninstallation, the Adobe Setup Utility also gets uninstalled.
• Problem: During imaging workflow, it is recommended that Muse is NOT launched on the primary machine before you make an image. You can launch it on secondary machines, after deploying the image.
  
• Problem: Using Flash Builder 4.6 from Creative Cloud diskset (May’13 and Dec '13) has licensing issues. Do not include Flash Builder 4.6 from the diskset.
• Problem: If a package with the Creative Cloud desktop app enabled has been deployed on a machine then on installing another package with Creative Cloud app disabled on the same machine, the Creative Cloud desktop app doesn't get disabled or removed from the machine.
• Problem: Applications such as Edge Code, Inspect, Reflow, Scout, Lightroom, Adobe Creative Cloud application, Extendscript Toolkit, Gaming SDK will always get installed at their default location on both Windows and Mac OS. Acrobat does get installed at custom location on Windows but it doesn't get installed on custom location on Mac OS.
• Problem: Pre-baked license key is already displayed in the registration option under help in Lightroom.
• Problem: Check for updates options is not disabled for Reflow, Code, and Lightroom.
• Problem: (Windows Only) : On first launch of Adobe Scout, Windows firewall has blocked some features dialog is displayed. On subsequent launches the message is not displayed.
• Problem: Adobe Creative Cloud desktop app, Muse, Inspect, Code, Reflow, Scout, and Lightroom are not removed on uninstallation of the package.
  • Workaround: On Windows, all of these can be removed via their uninstaller from the ARP. On Mac OS, Lightroom, Muse, Inspect, Code, Reflow, and Scout, can be removed by moving them to trash. Adobe Creative Cloud desktop app can be removed via its uninstaller present in the utilities.
• Problem:  For a client machine that is running Mac OS X 10.9, the payloads in the Exceptions folder cannot be installed via ssh.
  • Workaround:  For a client machine that is running Mac OS X 10.9, the payloads in the Exceptions folder should be installed via ARD.
• Problem: (Mac OS only) If Creative Cloud Connections is installed on a client machine, the package installation will fail if no user is logged in on that machine.
  
  • Workaround: Install the package on the client machine when the user is logged in.
• Problem: If a Creative Cloud application is running on a client machine, packages cannot be deployed on that machine.
  • Workaround: Close the Creative Cloud application before installing the package.
• Problem: For Creative Cloud for enterprise, feature-bearing updates cannot be installed through Remote Update Manager or Adobe Updater. 
  • Workaround: Create a new Package and deploy these updates using the latest version of Creative Cloud Packager.  
• Problem: Adobe Application Manager Enterprise Edition version 2.1 cannot be run on the same machine where Creative Cloud Packager is installed.
• Problem: Adobe^® Encore^® doesn’t work in trial mode.
• On launching Encore, the serial number screen is displayed if Encore is the first product to be launched.
  • Workaround: Start the subscription license by launching another product. After this, Encore can be launched successfully.
• Problem: Adobe AIR-based exception payloads cannot be installed in unattended mode on client machines that run a proxy server. A proxy authentication dialog is displayed that needs to be responded to before the installation can proceed. This problem also occurs while deploying such payloads through the Adobe Exceptions Deployer Application.  
  • Workaround: Install these products on client machines without running a proxy server.
• Problem: On client machines that run a proxy server, a proxy server dialog is displayed on launching any of the following products: Adobe^® Dreamweaver^®, Adobe^® Fireworks^®, Adobe^® Illustrator^®, and Adobe^® InDesign^®
• Problem: Notification for Adobe^® AIR^® updates is displayed for Adobe Help Manager even if updates are disabled in the package.
  
• Problem: The Adobe AIR End-User License Agreement (EULA) is displayed on launch of Adobe AIR-based products.
  
• Problem: Adobe Help Manager does not get installed if Adobe AIR is already installed (even on different drive) on the machine.
  • Workaround: Before installing Adobe Help Manager, uninstall any existing Adobe AIR installation from the machine.
• Problem: (Mac OS only) When creating a package through Creative Cloud Packager, if you select the "Disable Air Components in Package" option in the Configure Package screen, AIR-based packages such as Adobe Community Help are not included in the package. This is required in certain scenarios, for example while performing an ssh-based installation or for avoiding manual entry of proxy credentials. These packages are copied in the Exceptions folder and you can install them separately on the client machines. However, for a client machine that is running Mac OS X 10.7, the payloads in the Exceptions folder cannot be installed via ssh if no user is logged in to the client machine. For a client machine that is running Mac OS X 10.8, AIR-based payloads cannot be installed via either ARD or ssh if no user is logged in to the client machine.
  Note: This issue occurs when client machines are running MAC OS X 10.7 or Mac OS X 10.8. Using an admin machine running MAC OS 10.7 or Mac OS X 10.8 does not affect the installation of the packages in the Exceptions folder.
  • Workaround: For installing Adobe AIR-based packages from the Exceptions folder on a client machine that is running MAC OS 10.7 X or Mac OS X 10.8, ensure that a user is logged in to the client machine when you are installing the packages in the Exceptions folder.
• Problem: Adobe Muse cannot be launched on a client machine on which a proxy has been set.
• Problem: If an image of a package is created on a machine and the image of the machine is used to deploy the package, the first launch of the first product fails in some cases. The product gets launched the second time onwards.
• Problem: Once AIR components are successfully installed, trying to reinstall them might result in failure.
  • Workaround: Once AIR components are successfully installed, do not try to reinstall them.
• Problem: (Mac OS only) Package deployment through Apple Remote Desktop 3.5 or 3.6 fails in the scenario where all of the following conditions exist:
• the package name contains double-byte characters
  • the package is deployed in “Run this task from the Task Server on this computer” mode
• Problem: User preferences are not removed from the target machine on uninstall using Creative Cloud Packager. (Windows/Mac OS)
  • Workaround: Remove user preferences manually.
• Problem: Uninstall command is not available for uninstallation of products in the "Exceptions" folder, which are not installed via the deployment package created with Creative Cloud Packager. (Windows)
  • Workaround: Remove these programs via Add or Remove Programs.
• Problem: When creating a package, the packaging process will fail if you try to save the package to a network location on a different operating system. For example, packages created using a Windows machine cannot be saved on a network location on Mac OS and vice versa.
  • Workaround: When creating a package and saving it on a shared location, save the package on a network location on the same operating system that is on the machine used to create the package.
• Problem: In Mac OS, if the root directory of the booted volume is specified as the deployment target when building a package, the installer will deploy to the default location. In Windows, if a drive without a folder name is specified as the deployment target when building a package, installation fails. A descriptive error is written to the Installer logs. (Mac OS/Windows)
  • Workaround: Do not provide the root folder as the location for package deployment.
• Problem: When you deploy through ARD in Mac OS, the deployment fails if a user logs in or out or switches users during the ARD task. (Mac OS)
  • Workaround: Wait for some time, then redeploy.
• Problem: On uninstalling a package from a Mac OS client machine in logged-out mode, Creative Cloud Connection doesn't get uninstalled.
  • Workaround: Uninstall the package in the logged-in mode.
• Problem: On logging in to a Windows client machine after Adobe^® Muse™ has been deployed in the logged-out mode, a Windows dialog ‘File Name Warning’ with a message to rename “C:/Program” to “C:/Program1” is displayed.
  • Workaround: Rename the location to “C:/Progam1”, create a new shortcut for Muse on the desktop, and then launch Muse using the shortcut.
• Problem: While Creative Cloud Packager is running, if you try to pin Creative Cloud Packager to the taskbar or dock by right-clicking its icon in the taskbar or dock, the Adobe Application Manager icon is pinned to the taskbar or dock instead of Creative Cloud Packager. If you then launch it by double-clicking the pinned icon, the "Updates Failed" screen is displayed. 
  • Workaround: Do not pin the icon to the taskbar or dock using the above method. Instead, drag the Creative Cloud Packager icon directly from the Start menu to the taskbar or dock.
• Problem: On launching Adobe^® Edge Animate, Adobe^® Photoshop^® Lightroom^®, or Muse, the Sign-In Required screen is not displayed.
  
• Problem: On launching Muse, an update screen with the message  ‘A new version of Muse available’ is displayed. The EULA for Adobe AIR is also displayed.
• Problem: Adobe product Improvement program is not disabled for Muse, though it is disabled for other products.