User Guide Cancel

Application does not start | Substance 3D Designer

Search
  1. Home
  2. Getting started
    1. Getting started
    2. Activation and licenses
    3. System requirements
    4. Overview
      1. Overview
      2. What is a Substance 3D File?
    5. Workflow overview
    6. Shortcuts
    7. Tutorials & learning
  3. Interface
    1. Interface
    2. Home screen
    3. Customizing your workspace
    4. The main toolbar
    5. Preferences window
      1. Preferences window
      2. Project settings
      3. Version control
    6. Explorer window
      1. The Explorer window
      2. Send to... / Interoperability
    7. The graph view
      1. The graph view
      2. Link Creation Modes
    8. The Library
      1. The Library
      2. Managing custom content and filters
    9. Properties
    10. 2D view
    11. 3D View
      1. 3D View
      2. Material properties
      3. GLSLFX Shaders
      4. Switching your shaders to OpenGL Core Profile
      5. Iray
    12. Dependency Manager
  4. Resources
    1. Resources
    2. Importing, linking and new resources
    3. Bitmap resource
      1. Bitmap resource
      2. Bitmap painting tools
    4. Vector graphics (SVG) resource
      1. Vector graphics (SVG) resource
      2. Vector editing tools
    5. 3D scene resource
    6. AxF (Appearance eXchange Format)
    7. Font resource
    8. Warnings from dependencies
  5. Substance graphs
    1. Substance graphs
    2. Substance graph key concepts
    3. Creating a Substance graph
      1. Creating a Substance graph
      2. Graph instances / Sub-graphs
    4. Exposing a parameter
      1. Exposing a parameter
      2. Parameter presets
      3. Visible if: control visibility of inputs, outputs and parameters
    5. Graph parameters
    6. Inheritance in Substance graphs
    7. Output size
    8. Values in Substance graphs
    9. Publishing Substance 3D asset files (SBSAR)
    10. Exporting Bitmaps
    11. Exporting PSD files
    12. Sample Substance graphs
    13. Warnings in Substance graphs
    14. Nodes reference for Substance graphs
      1. Nodes reference for Substance graphs
      2. Atomic nodes
        1. Atomic nodes
        2. Bitmap
        3. Blend
          1. Blend
          2. Blending modes description
        4. Blur
        5. Channel Shuffle
        6. Curve
        7. Directional Blur
        8. Directional Warp
        9. Distance
        10. Emboss
        11. FX-Map
        12. Gradient (Dynamic)
        13. Gradient Map
        14. Grayscale Conversion
        15. HSL
        16. Levels
        17. Normal
        18. Pixel Processor
        19. SVG
        20. Sharpen
        21. Text
        22. Transformation 2D
        23. Uniform Color
        24. Value Processor
        25. Warp
        26. Output
        27. Input
      3. Node library
        1. Node library
        2. Texture Generators
          1. Texture Generators
          2. Noises
            1. Noises
            2. 3D Perlin Noise
            3. 3D Perlin Noise Fractal
            4. 3D Ridged Noise Fractal
            5. 3D Simplex Noise
            6. 3D Voronoi
            7. 3D Voronoi Fractal
            8. 3D Worley Noise
            9. Anisotropic Noise
            10. Blue Noise Fast
            11. BnW Spots 1
            12. BnW Spots 2
            13. BnW Spots 3
            14. Cells 1
            15. Cells 2
            16. Cells 3
            17. Cells 4
            18. Clouds 1
            19. Clouds 2
            20. Clouds 3
            21. Creased
            22. Crystal 1
            23. Crystal 2
            24. Directional Noise 1
            25. Directional Noise 2
            26. Directional Noise 3
            27. Directional Noise 4
            28. Directional Scratches
            29. Dirt 1
            30. Dirt 2
            31. Dirt 3
            32. Dirt 4
            33. Dirt 5
            34. Dirt Gradient
            35. Fluid
            36. Fractal Sum 1
            37. Fractal Sum 2
            38. Fractal Sum 3
            39. Fractal Sum 4
            40. Fractal Sum Base
            41. Fur 1
            42. Fur 2
            43. Fur 3
            44. Gaussian Noise
            45. Gaussian Spots 1
            46. Gaussian Spots 2
            47. Grunge Concrete
            48. Grunge Damas
            49. Grunge Galvanic Large
            50. Grunge Galvanic Small
            51. Grunge Leaks
            52. Grunge Leaky Paint
            53. Grunge Map 001
            54. Grunge Map 002
            55. Grunge Map 003
            56. Grunge Map 004
            57. Grunge Map 005
            58. Grunge Map 006
            59. Grunge Map 007
            60. Grunge Map 008
            61. Grunge Map 009
            62. Grunge Map 010
            63. Grunge Map 011
            64. Grunge Map 012
            65. Grunge Map 013
            66. Grunge Map 014
            67. Grunge Map 015
            68. Grunge Rough Dirty
            69. Grunge Rust Fine
            70. Grunge Scratches Dirty
            71. Grunge Scratches Fine
            72. Grunge Scratches Rough
            73. Grunge Shavings
            74. Grunge Splashes Dusty
            75. Grunge Spots
            76. Grunge Spots Dirty
            77. Liquid
            78. Messy Fibers 1
            79. Messy Fibers 2
            80. Messy Fibers 3
            81. Microscope View
            82. Moisture Noise
            83. Perlin Noise
            84. Plasma
            85. Caustics
            86. Voronoi
            87. Voronoi Fractal
            88. Waveform 1
            89. White Noise
            90. White Noise Fast
          3. Patterns
            1. Patterns
            2. 3D Linear Gradient
            3. 3D Volume Mask
            4. Alveolus
            5. Arc Pavement
            6. Brick 1
            7. Brick 2
            8. Brick Generator
            9. Checker 1
            10. Cube 3D
            11. Cube 3D GBuffers
            12. Fibers 1
            13. Fibers 2
            14. Gaussian 1
            15. Gaussian 2
            16. Gradient Axial
            17. Gradient Axial Reflected
            18. Gradient Circular
            19. Gradient Linear 1
            20. Gradient Linear 2
            21. Gradient Linear 3
            22. Gradient Radial
            23. Height Extrude
            24. Mesh 1
            25. Mesh 2
            26. Panorama Shape
            27. Polygon 1
            28. Polygon 2
            29. Scratches Generator
            30. Shape
            31. Shape Extrude
            32. Shape Mapper
            33. Shape Splatter
            34. Shape Splatter Blend
            35. Shape Splatter Data Extract
            36. Shape Splatter to Mask
            37. Splatter
            38. Splatter Circular
            39. Star
            40. Starburst
            41. Stripes
            42. Tile Generator
            43. Tile Random
            44. Tile Random 2
            45. Tile Sampler
            46. Triangle Grid
            47. Weave 1
            48. Weave 2
            49. Weave Generator
        3. Filters
          1. Filters
          2. Adjustments
            1. Adjustments
            2. Auto Levels
            3. Channel Mixer
            4. Chrominance Extract
            5. Clamp
            6. Color Match
            7. Color To Mask
            8. Contrast/Luminosity
            9. Convert To Linear
            10. Convert to sRGB
            11. Grayscale Conversion Advanced
            12. Hald CLUT
            13. HDR Range Viewer
            14. Height Map Frequencies Mapper
            15. Highpass
            16. Histogram Range
            17. Histogram Scan
            18. Histogram Scan Non-Uniform
            19. Histogram Select
            20. Histogram Shift
            21. Invert
            22. Lighting Cancel High Frequencies
            23. Lighting Cancel Low Frequencies
            24. Luminance Highpass
            25. Min Max
            26. Pow
            27. Quantize
            28. Replace Color
            29. Replace Color Range
            30. Threshold
          3. Blending
            1. Blending
            2. Color (Blend Node)
            3. Color Burn
            4. Color Dodge
            5. Difference
            6. Dissolve
            7. Linear Burn
            8. Luminosity (Blend Node)
            9. Multi Switch
            10. Switch
          4. Blurs
            1. Blurs
            2. Anisotropic Blur
            3. Blur HQ
            4. Non Uniform Blur
            5. Radial Blur
            6. Slope Blur
          5. Channels
            1. Channels
            2. RGBA Merge
            3. RGBA Split
            4. Alpha Merge
            5. Alpha Split
            6. Pre-Multiplied to Straight
            7. Straight to Pre-multiplied
          6. Effects
            1. Effects
            2. 3D Texture Position
            3. 3D Texture SDF
            4. 3D Texture Surface Render
            5. 3D Texture Volume Render
            6. Ambient Occlusion (HBAO) (Filter Node)
            7. Ambient Occlusion (RTAO)
            8. Bevel (Filter Node)
            9. Cross Section
            10. Curvature (Filter Node)
            11. Curvature Smooth
            12. Curvature Sobel
            13. Diffusion Color
            14. Diffusion Grayscale
            15. Diffusion UV
            16. Edge Detect
            17. Emboss With Gloss
            18. Extend Shape
            19. Flood Fill
            20. Flood Fill Mapper
            21. Flood Fill to BBox Size
            22. Flood Fill to Gradient
            23. Flood Fill to Grayscale/Color
            24. Flood Fill to Index
            25. Flood Fill to Position
            26. Flood Fill to Random Color
            27. Flood Fill to Random Grayscale
            28. FXAA
            29. Glow
            30. Mosaic
            31. Multi Directional Warp
            32. Non Uniform Directional Warp
            33. Reaction Diffusion Fast
            34. RT Irradiance
            35. RT Shadow
            36. Shadows (Filter Node)
            37. Shape Drop Shadow
            38. Shape Glow
            39. Shape Stroke
            40. Summed Area Table
            41. Swirl
            42. Uber Emboss
            43. Vector Morph
            44. Vector Warp
          7. Normal Map
            1. Normal Map
            2. Bent Normal
            3. Facing Normal
            4. Height Normal Blender
            5. Height to Normal World Units
            6. Normal Blend
            7. Normal Combine
            8. Normal Invert
            9. Normal Normalize
            10. Normal Sobel
            11. Normal to Height
            12. Normal To Height HQ
            13. Normal Transform
            14. Normal Vector Rotation
          8. Tiling
            1. Tiling
            2. Make It Tile Patch
            3. Make It Tile Photo
          9. Transforms
            1. Transforms
            2. 3D Texture Offset
            3. Auto Crop
            4. Cartesian To Polar
            5. Clone (Filter Node)
            6. Mirror (Filter Node)
            7. Noise Upscale 1
            8. Noise Upscale 2
            9. Noise Upscale 3
            10. Non-Square Transform
            11. Non-Uniform Rotation
            12. Polar to Cartesian
            13. Quad Transform
            14. Safe Transform
            15. Skew
            16. Symmetry
            17. Symmetry Slice
            18. Trapezoid Transform
        4. Material Filters
          1. Material Filters
          2. 1-Click
            1. 1-Click
            2. Bitmap to Material Light
          3. Effects (Material)
            1. Effects (Material)
            2. Height Blend
            3. Material Height Blend
            4. Season Filter
            5. Snow Cover
            6. Water Level
          4. Transforms (Material)
            1. Transforms (Material)
            2. Material Transform
          5. Blending (Material)
            1. Blending (Material)
            2. Material Adjustment Blend
            3. Material Blend
            4. Material Color Blend
            5. Material Switch
            6. Multi-Material Blend
          6. PBR Utilities
            1. PBR Utilities
            2. BaseColor / Metallic / Roughness converter
            3. Base Material
            4. PBR Albedo Safe Color
            5. PBR BaseColor / Metallic Validate
            6. PBR Dielectric F0
            7. PBR Metal Reflectance
            8. PBR Render
            9. PBR Render Mapping
          7. Scan Processing
            1. Scan Processing
            2. AO Cancellation
            3. Atlas Scatter
            4. Atlas Splitter
            5. Clone Patch
            6. Color Equalizer
            7. Crop
            8. Material Clone Patch
            9. Material Crop
            10. Multi-Angle to Albedo
            11. Multi-Angle to Normal
            12. Multi Clone Patch
            13. Multi Color Equalizer
            14. Multi Crop
            15. Smart Auto Tile
        5. Mesh Based Generators
          1. Mesh Based Generators
          2. Mask Generators
            1. Mask Generators
            2. Bottom To Top
            3. Cloth Wear
            4. Dirt
            5. Dripping Rust
            6. Dust
            7. Edge Blur
            8. Edge Damages
            9. Edge Dirt
            10. Edge Notch
            11. Edge Select
            12. Edge Speckle
            13. Edge Wear
            14. Fiber Glass Edge Wear
            15. Grease
            16. Ground Dirt
            17. Leaks
            18. Leather Wear
            19. Light
            20. Mask Builder
            21. Metal Edge Wear
            22. Paint Wear
            23. Selective Dirt
            24. Sun Bleach
            25. Surface Brush
          3. Weathering
            1. Weathering
            2. Cracks Weathering
            3. Fabric Weathering
            4. Leather Weathering
            5. Metal Weathering
            6. Moss Weathering
            7. Rock Weathering
            8. Rust Weathering
          4. Utilities (Mesh Based Generators)
            1. Utilities (Mesh Based Generators)
            2. 3D Planar Projection
            3. Material Mesh Data Blender
            4. Material Selector
            5. Mesh Data Combiner
            6. Tri Planar
        6. 3D View (Library)
          1. 3D View (Library)
          2. HDRI Tools
            1. HDRI Tools
            2. Blackbody
            3. Color Temperature Adjustment
            4. Exposure
            5. Exposure Preview
            6. HDR Merge
            7. Nadir Extract
            8. Nadir Patch
            9. Panorama 3D Position
            10. Panorama Rotation
            11. Gradient 2 Points
            12. Gradient Linear (HDRI)
            13. Line Light
            14. Physical Sun/Sky
            15. Plane Light
            16. Shape Light
            17. Sphere Light
            18. Straighten Horizon
      4. Graph items
  6. Substance function graphs
    1. Substance function graphs
    2. What is a Substance function graph?
    3. Create and edit a Substance function graph
    4. The Substance function graph
    5. Variables
      1. Variables
      2. System variables
      3. Get a variable value
      4. Create a variable
    6. FX-Maps
      1. FX-Maps
      2. How it works
      3. The Iterate Node
      4. The Quadrant Node
      5. Using Substance function graphs in FX-Maps
        1. Using Substance function graphs
          in FX-Maps
        2. Iterate and $number variable
        3. Using the Sampler nodes
        4. Using the Set/Sequence nodes
    7. Warnings in Substance function graphs
    8. Sample Substance function graphs
    9. Nodes reference for Substance function graphs
      1. Nodes reference for Substance function graphs
      2. Function Nodes Overview
      3. Constant Nodes
      4. Vector and Swizzle nodes
      5. Get Nodes
      6. Sampler nodes
      7. Cast nodes
      8. Operator nodes
      9. Logical nodes
      10. Comparison nodes
      11. Function nodes
      12. Control nodes
  7. MDL graphs
    1. MDL graphs
    2. Main MDL graph concepts
    3. Creating an MDL graph
    4. MDL library
    5. Exposing parameters in MDL graphs
    6. Substance graphs and MDL materials
    7. Exporting MDL content
    8. Warnings in MDL graphs
    9. MDL learning resources
  8. Bakers
    1. Bakers
    2. Bakers Legacy Interface
  9. Best Practices
    1. Best Practices
    2. Filesize Reduction Guidelines
    3. Graph Creation Etiquette
    4. Performance optimization guidelines
  10. Pipeline and Project Configuration
    1. Pipeline and Project Configuration
    2. Project Configuration Files - SBSPRJ
    3. Configuration List - SBSCFG
    4. User Preferences - Automating Setup
    5. Retrieving the installation path
    6. Installation via Command Line
    7. Environment variables
  11. Color Management
    1. Color Management
    2. Spot Colors (Pantone)
  12. Package Metadata
  13. Scripting
    1. Scripting
    2. Plugin basics
    3. Plugin search paths
    4. Plugins packages
    5. Plugin Manager
    6. Python Editor
    7. Accessing graphs and selections
    8. Nodes and properties
    9. Undo and redo
    10. Application callbacks
    11. Creating user interface elements
    12. Adding actions to the Explorer toolbar
    13. Using color management
    14. Using spot colors
    15. Logging
    16. Using threads
    17. Debugging plugins using Visual Studio Code
    18. Porting previous plugins
    19. Packaging plugins
    20. Scripting API reference
  14. Technical issues
    1. Technical issues
    2. Warnings and errors
    3. Cannot create/load a project
    4. Application does not start
    5. Crash when rendering graphs
    6. Parameters not working as expected
    7. Incorrect image output
    8. 3D View issues
    9. User interface issues
  15. Release Notes
    1. Release Notes
    2. All Changes
    3. Version 12.4
    4. Version 12.3
    5. Version 12.2
    6. Version 12.1
    7. Version 11.3
    8. Version 11.2
    9. Version 2021.1 (11.1)
    10. Old versions
      1. Old Versions
      2. Version 2020.2 (10.2)
      3. Version 2020.1 (10.1)
      4. Version 2019.3 (9.3)
      5. Version 2019.2 (9.2)
      6. Version 2019.1 (9.1)

Application does not start

This page lists common causes for Substance 3D Designer failing to start correctly, and offers troubleshooting steps for each.

Windows 10/11

(error) Issue

Substance 3D Designer fails to start on systems using Windows 10 or Windows 11.

(tick) Recommended steps

Older versions of Designer may fail to start on Windows 10 or Windows 11 because of an outdated libeay32.dll library used in the license validation process.

You may try to replace the library with an updated version, such as the one distributed here (select the file for 32-bit Windows), by following these steps:

  1. Locate the libeay32.dll file in Designer's installation directory
  2. Back up the file in a safe location if you need to restore it in the future
  3. Replace the file by the updated version
  4. Start Designer
Alert:

Please note versions of Designer that are out of their maintenance period are not supported. These versions may not run reliably anymore if significant changes are done to the system, such as OS upgrades.

Windows 7/8/8.1

(error) Issue

Substance 3D Designer fails to start on systems using Windows 7, Windows 8 or Windows 8.1.

(tick) Recommended steps

As part of the version 11.3.0 update, we upgraded multiple librairies, tools and SDKs which broke compatibility with versions of Windows lower than Windows 10.

We strongly recommend upgrading to Windows 10, as Microsoft itself does not support previous versions of Windows anymore for mainstream use (see here and here). Thus, the continued use of these versions presents a security issue.
If upgrading to Windows 10 is not possible, do not update your installation of Designer past version 11.2.2.

Alert:

Please note Windows 7, Windows 8 and Windows 8.1 are not officially supported. You can learn more on the System requirements page.

Linux

Note:

Note to Linux users

Linux users are a pillar of our community and are often the ones who are pushing the limits of what Substance 3D applications can do, pushing us in turn to go above and beyond.

We are aware of the current limitations in supporting popular distributions of Linux, we can and will do better.

Thank you for placing your trust in us!

All distributions

(error) Issue

Substance 3D Designer fails to start.

(tick) Recommended steps

Use this command at Designer's installation directory, replacing %command% with your command to run Designer:

LD_PRELOAD=./plugins/pythonsdk/lib/python3.7/lib-dynload/libffi.so.6 %command%

(error) Issue

The Steam edition of Designer fails to start with and produces no error message.

(tick) Recommended steps

You can acquire error messages by logging the Steam application instead.

As recommended here, completely close Steam then run the following command from a terminal (or create a shortcut for this command):

steam 2>&1 | tee /path/to/logfile

(error) Issue

xcb plugin cannot be loaded. The following message is displayed in the command line:

qt.qpa.plugin: Could not load the Qt platform plugin "xcb" in "" even though it was found. 
This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem. 
 
Available platform plugins are: minimal, offscreen, xcb. 
 
Aborted (core dumped)

(tick) Recommended steps

Some required packages are missing. Run the following command from Designer's installation directory :

ldd libQt5XcbQpa.so.5

Check the printed list for any packages reported as not found, then run the following command for each of these missing packages:

apt-get install <package-name>

E.g.

apt-get install libxcb-xinput0

CentOS 8/RHEL

(error) Issue

Versions 11.1.0 and above of Substance 3D Designer fail to start on the CentOS 8/RHEL distributions of Linux.

(tick) Recommended steps

Remove the libcrypto.so.1.1 file from Designer's installation directory.

Alert:

Please note the CentOS 8/RHEL distributions of Linux are not officially supported. You can learn more on the System requirements page.

Arch-based distributions

(error) Issue

Substance 3D Designer fails to start on systems using the Arch-based distribution of Linux.

(tick) Recommended steps ((warning) Unstable, AMD GPUs only!)

Try installing progl (part of the AMDGPU-PRO drivers) and start Designer through it. You may do this by using the progl prefix in the application launch command:

progl <designer-application-path>

Be mindful that progl may be unstable. This should therefore be attempted as a last resort.

Alert:

Please note Arch-based distributions of Linux are not officially supported. You can learn more on the System requirements page.

Adobe logo

Sign in to your account

Quick links

View all your plans Manage your plans

Legal Notices    |    Online Privacy Policy