Known issues in Illustrator

Learn about known issues and limitations in the latest release of Illustrator.

[Windows only] Illustrator 25.2 (Feb 2021 release)

Try these workarounds if Illustrator version 25.2 is crashing:


Possible solutions

If you have Kaspersky antivirus installed on your computer

  • Open Settings > Kaspersky Internet Security and choose Additional > Threats and Exclusions. 
  • Select Manage exclusions or specify trusted applications. 
  • Exclude Illustrator.exe (Illustrator Installation path > Support Files >  Contents > Windows > Illustrator.exe)
    from the scan scope in Kaspersky Internet Security.
  • If the above resolution does not work, try disabling the antivirus and then relaunch Illustrator.


If your computer is connected to the Internet

  •  Try disabling the Internet connection and then relaunch Illustrator.
  • Reconnect to the Internet after Illustrator is successfully launched.

 And the issue persists

 For more details about common Illustrator crash issues and their possible resolutions, see Fix Illustrator crash on launch issues.

Create or save errors in Illustrator cloud documents

You may face the following issues or errors when creating or saving your Illustrator cloud documents:


Possible solutions


  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of CoreSync is incompatible with this version of Illustrator' appears.
  • Illustrator desktop Creative Cloud sync requires an update or is not running correctly.


Other errors in Illustrator cloud documents

Related topics

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