Known issues in Illustrator

Learn about known issues and limitations in the latest release of Illustrator.

Illustrator 26.0 (October 2021 release)

Issue: Unable to launch Adobe Illustrator 26.0.

Workaround: If you are using Trend Micro Antivirus software, update it to version 17.0 or above. If the issue persists, add Illustrator to the exception list in application settings. 

Some of the limitations while working with 3D effects:

  • Real-time preview needs GPU

The default renderer, also known as real-time preview, requires a GPU in order to work in real-time. 

  • Stacking 3D effects 

Stacking multiple 3D effect instances on an object is not supported. If you attempt to add a 3D effect to an object which already has a 3D effect applied, you will get an error message.

  • Export as OBJ

You can export the 3D effect as a 3D model in OBJ file format. OBJ file doesn’t include materials and only includes the shape of the object.

  • Real-time drawing

Enable Real-time drawing preference to work optimally with 3D effects.

[Windows only] Illustrator 25.2 (Feb 2021 release)

Try these workarounds if Illustrator version 25.2 is crashing:

Issues

Possible solutions

If you have Kaspersky antivirus installed on your computer

  • Open Settings > Kaspersky Internet Security and choose Additional > Threats and Exclusions. 
  • Select Manage exclusions or specify trusted applications. 
  • Exclude Illustrator.exe (Illustrator Installation path > Support Files >  Contents > Windows > Illustrator.exe)
    from the scan scope in Kaspersky Internet Security.
  • If the above resolution does not work, try disabling the antivirus and then relaunch Illustrator.

 

If your computer is connected to the Internet

  •  Try disabling the Internet connection and then relaunch Illustrator.
  • Reconnect to the Internet after Illustrator is successfully launched.

If the issue persists

 For more details about common Illustrator crash issues and their possible resolutions, see Fix Illustrator crash issues.

Create or save errors in Illustrator cloud documents

You may face the following issues or errors when creating or saving your Illustrator cloud documents:

Issues

Possible solutions

 

  • Unable to create or save a cloud document.
  • The home screen shows an empty list of recent documents or a 'Something went wrong' message appears.
  • A dialog with 'Cloud document is not available' or a dialog that says 'Your version of CoreSync is incompatible with this version of Illustrator' appears.
  • Illustrator desktop Creative Cloud sync requires an update or is not running correctly.

 

Other errors in Illustrator cloud documents

Related topics

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