Starting Illustrator (Spanish) on Windows 8.1 results in an error

When you attempt to run Spanish-language Illustrator on a computer running Windows 8.1, an error message appears. When you click OK (Aceptar) in the error message, Illustrator doesn't start.

Error message spanish version doesn't start
Error message when you try to launch Spanish language Illustrator on a Windows 8.1 computer

Solution (Spanish-language Illustrator only)

Due to a recent change in Windows 8.1, you must place a newer version of an Illustrator file (Alcid.dll) in your Illustrator installation directory. Here's how:

Note:

Ensure that you download, extract, and replace the correct file (32- and 64-bit) for your Illustrator installation.

  1. On a computer that has Spanish-language Illustrator installed, download the appropriate archive file:

    Download

    Download

    Note:

    References to 32- and 64-bit are Illustrator-specific, not OS-specific. For example, if you are using 32-bit Illustrator on a 64-bit computer, you must download the 32-bit file.

  2. Extract the contents of the archive file to a folder. In the extracted files, depending on which bit-type you chose, you'll find the required Alcid.dll file in the 32Bit or 64Bit folder.

  3. Copy the Alcid.dll file to one of these folders:

    • (32-bit Illustrator) \Adobe Illustrator CC\Support Files\Contents\Windows
    • (64-bit Illustrator) \Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows

    Note:

    If you have Illustrator CS6, in the folder paths listed above, replace CC with CS6.

  4. When Windows prompts you for confirmation, choose to replace and overwrite the existing Alcid.dll file.

  5. Start Illustrator.

  6. If Illustrator fails to start, or you encounter the error  'Alcid.dll is either not designed to run on Windows or it contains an error. Try installing the program again...', make sure that you placed the correct bit-type file in the correct bit-type Illustrator folder.

Other workarounds

Note:

The workarounds described in this section enable you to continue working in an English-language version of Illustrator or require you to reinstall Windows 8. For a permanent fix, Adobe recommends the solution above.

Illustrator

Workaround 1: Reinstall Illustrator

Follow these steps to install Illustrator using the Creative Cloud desktop app.

  1. Launch the Creative Cloud desktop app: 

    • Windows: Choose Start > Programs > Adobe Creative Cloud.
    • macOS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
  2. Click the  icon in the upper-right corner to access Preferences.

    Access Preferences in the Creative Cloud desktop app

    Note:

    Does your screen look different? You are on an earlier version of the Creative Cloud desktop app. Click the three vertical dots icon  in the upper-right corner to access Preferences.

    Access Preferences in the Creative Cloud desktop app
  3. In the Preferences dialog box, click Apps in the sidebar.

    Apps option in Preferences

    Note:

    Does your screen look different? In the Preferences dialog box, go to Creative Cloud > Apps.

  4. Change the language setting to English (North America).

  5. Quit the Creative Cloud desktop app.

  6. Launch the Creative Cloud desktop app again.

  7. Find Illustrator in the All Apps section.

  8. Click Install to install Illustrator.

Workaround 2: Restore Windows 8.1 to Windows 8

To work on a Spanish-language version of Illustrator, consider reinstalling Windows 8 (not automatically upgrading to Windows 8.1).

Illustrator CS6

Workaround 1: Reinstall Illustrator CS6

  1. Uninstall the currently installed Spanish-language version of Illustrator CS6.

  2. From the Download CS6 products page, download and install the Universal English version of Illustrator.

  3. Depending on your license type (Perpetual or Subscription), do one of the following:

    Subscription

    Use your Adobe ID credentials to activate the English-language version of Illustrator CS6.

    Perpetual

    Use your Adobe ID credentials to use Illustrator in trial mode (7 days).

Workaround 2: Restore Windows 8.1 to Windows 8

To work on a Spanish-language version of Illustrator, consider reinstalling Windows 8 (not automatically upgrading to Windows 8.1).

Keywords:

Illustrator crash, Ai issue, Windows 8.1, startup, Spanish

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