Issue

In Adobe Illustrator, some tools don't appear in the Tools panel, and some panels aren't listed in the Windows menu.

Solution

Do one or more of the following:

Solution 1: Retarget the Illustrator Plug-ins folder. (CS2 Only)

  1. Choose Edit > Preferences > Plug-ins and Scratch Disk.
  2. Click Choose, and then select the Plug-ins folder in the Illustrator CS2 folder, and click OK. (The Illustrator CS2 folder is in Program Files\Adobe by default.)
  3. Restart Illustrator.

Solution 2: Re-create the Illustrator preferences file.

When you re-create the preferences file, all settings revert to their defaults and unsaved actions are lost. To save actions, choose Save Actions from the Actions palette menu before re-creating the preferences file.

To re-create the preferences file:

  1. Quit Illustrator.
  2. Delete the AIPrefs file from the following location:
    • Windows Vista and Win 7:
      • For Illustrator CS5: Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS5 Settings
      • For Illustrator CS4: Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS4 Settings
      • For Illustrator CS3: Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS3 Settings
      • For Illustrator CS2: Users/(user)/AppData/Roaming/Adobe/Adobe Illustrator CS2 Settings
    • Windows XP:
      • For Illustrator CS5: Documents and Settings\[ user profile ]\Application Data\Adobe\Adobe Illustrator CS5 Settings
      • For Illustrator CS4: Documents and Settings\[ user profile ]\Application Data\Adobe\Adobe Illustrator CS4 Settings
      • For Illustrator CS3: Documents and Settings\[ user profile ]\Application Data\Adobe\Adobe Illustrator CS3 Settings
      • For Illustrator CS2: Documents and Settings\[ user profile ]\Application Data\Adobe\Adobe Illustrator CS2 Settings
  3. Restart Illustrator.

Solution 3: Increase system resources.

Quit applications except Illustrator, including those that run in the background (such as font management utilities), and reduce the number of active TrueType fonts. (To prevent applications from starting automatically with Windows, remove them from the Startup folder.)

  • kb404867: Reduce the number of active fonts (Windows XP)
  • kb404915: Reduce the number of active fonts (Windows 7 and Windows Vista)

Solution 4: Uninstall Illustrator, re-create the Illustrator preferences file, and then reinstall Illustrator. (CS2 Only)

Uninstall Illustrator, re-create the Illustrator preferences file, and then reinstall Illustrator.

To uninstall Illustrator: Remove any personal files from the Illustrator application folder.

  • If you installed Illustrator from the Illustrator CD, then choose Start > Control Panel > Add Or Remove Programs. Select Illustrator CS2 and click Remove. Follow the on-screen instructions.
  • If you installed Illustrator from the Adobe Creative Suite 2 CDs, then choose Start > Control Panel > Add Or Remove Programs. Select Adobe Creative Suite 2 and click Remove. Follow the on-screen instructions to uninstall the Illustrator component.

To re-create the Illustrator preferences file, see solution 2.

To reinstall Illustrator:

  1. Insert either the Adobe Creative Suite 2 or Illustrator CS2 installation media
  2. Follow the on-screen instructions to complete the installation.

Background information

If two different versions of Illustrator earlier than CS3 to CS5 are installed in the same folder and you remove the earlier version after installing the later version, some of the toolbox tools are removed (including, but not limited to, the Direct Select Lasso, Rectangle, Paintbrush, and Pencil tools). Similarly, several of the palettes, including PathFinder, Transform, Actions, Transparency, and Navigator, are removed from the Window menu.

If insufficient system resources are available, then Illustrator may display tools and palettes incorrectly. A damaged preferences file may also cause Illustrator to display tools and palettes incorrectly.

 

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