Adobe applications cannot be opened | macOS

Last updated on Dec 20, 2021 | Also applies to Adobe Acrobat, Adobe Connect, Adobe Creative Cloud, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Photoshop Express, Creative Suite, Elements Organizer, Flash Builder, Flash Player, Flash Professional, Photoshop Elements, Premiere Elements, Reader

Issue

When you launch an Adobe application on systems running macOS 10.12 (Sierra) or macOS 10.13 (High Sierra) with Cylance antivirus, the application crashes and returns the following error: Adobe application cannot be opened because of a problem.

id_crash_due_cylancesecuirty1 — Example: Error message returned when InDesign crashes

Example: Error message returned when Photoshop crashes

Cause

This issue occurs because Cylance antivirus quarantines the Mac Crash Reporter binary executive file: AdobeCrashReporter.

Workaround

Contact your IT administrator to request whitelisting Adobe Crash Reporter Client from the Cylance web-based management console. You can share the following paths for whitelisting Adobe Crash Reporter Client with your IT administrator:

/Applications/<Adobe application>/<Adobe application>.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
/Applications/<Adobe application>/<Adobe application>.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/Current/AdobeCrashReporter
/Users/<username>.Trash/AdobeCrashReporter.framework/Versions/Current/AdobeCrashReporter

Note:

Replace <Adobe application> with the name and version of the application installed on your system. For example, if you have the March 2018 release of Adobe InDesign installed on your system, replace <Adobe application> with Adobe InDesign CC 2018.

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