Open the document in InCopy on the web (Beta). When you open a document with unavailable fonts, the Missing Fonts dialog box displays the required fonts.
Last updated on
Jul 28, 2026
Learn how to add custom fonts to view them in InCopy on the web (Beta).
InCopy on the web provides comprehensive support for all Adobe fonts and loads them automatically when you open a document. Text renders pixel‑perfectly, with correct bold and italic styles just like on a desktop. If a font isn’t available, InCopy substitutes it with a default to keep the layout readable.
Custom fonts are any fonts outside Adobe Fonts, like brand fonts or licensed typefaces, that collaborators add to a document to keep designs consistent. With custom fonts enabled, you avoid font substitutions that break layouts. Make your fonts available by uploading or installing them. After that, turn on font access in Chrome so they're rendered correctly on the web.
Ways to add fonts
There are three ways to add custom fonts so they render correctly in InCopy on the web:
- From InCopy on the web: Upload missing fonts as you work, from the Missing Fonts dialog box, or request them from your admin.
- From Creative Cloud: Upload fonts so they’re securely synced and render correctly across Adobe apps and the web.
- From your OS: Install fonts locally on your system, then enable font access in Chrome.
Add fonts directly from InCopy on the web
Uploading custom fonts via InCopy on the web (Beta) lets you open and edit content without delay, even when fonts are missing. It keeps text consistent and helps your team collaborate smoothly when documents use custom fonts.
Before you begin
- You can upload a TrueType (TTF) font or an OpenType (OTF) font up to 512 MB.
- You can upload multiple fonts at once.
In the Missing Fonts dialog box, drag and drop font files or select Upload Fonts to add them. A checkmark icon indicates that the uploaded font matches a missing font.
Select the Delete icon to remove any fonts from the list if needed.
Confirm that you have the required rights and license, then select Add. Wait approximately 1 minute for the uploaded font to appear in the document.
Request custom fonts
Uploading custom fonts is enabled by default for paid Enterprise accounts. If you don't see the Upload button, your admin may have disabled it. Contact your administrator and request access to fonts so they can upload and share them through the Admin Console.
Open the document in InCopy on the web (Beta). Review the fonts listed in the Missing Fonts dialog box.
Review the fonts listed in the Missing Fonts dialog box.
Select OK and contact your IT administrator.
Add fonts from Creative Cloud
Uploading custom fonts to Creative Cloud is the most reliable way to ensure they render correctly across Adobe apps and on the web. Once uploaded, fonts are securely synced and available wherever you sign in, reducing font‑related issues during collaboration.
- If you're an individual user, you can upload fonts to the Creative Cloud desktop application.
- If you are an enterprise user, ask your Enterprise Admin to upload and share custom fonts from the admin console.
Install fonts in your system.
You can view them in C:\Windows\Fonts (Windows) or /System/Library/Fonts or ~/Library/Fonts (macOS) and will be available for use in InDesign.
Open Google Chrome browser.
Type chrome://settings/content/siteDetails?site=https%3A%2F%2Findesign.adobe.com in the address bar.
In the Permissions section, scroll to Fonts and select Allow from the Ask (default) dropdown menu.
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