Troubleshooting & help

Download & install

How do I download and install Illustrator?

You can download Illustrator from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

Why won't Illustrator install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Illustrator?

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Illustrator on another computer?

You can install Illustrator and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Common tasks

How do I embed fonts and images into my file?

You set the options for embedding fonts, images, and other information after choosing File > Save As or File > Save A Copy. Options vary, depending upon the file format you choose. Learn more about saving artwork.

How do I create a logo?

How do I make the background of my logo transparent?

Learn how to view and change transparency in this article on transparency and blending modes.

How do I trim or cut an object?

Illustrator provides several methods to cut, divide, and trim objects, including the Knife and Scissors tools.

How do I crop a photo in Illustrator?

Illustrator uses masks, rather than cropping, to hide parts of images. Learn how to use and edit clipping masks.


How do I enable the GPU Performance feature?

In the application bar, click the GPU Performance icon and select GPU Performance. Learn more about GPU Performance.

Why does the GPU Performance feature cause odd behavior?

First, make sure that your video adapter drivers are up to date. If that doesn't resolve the issue, follow the solutions in this GPU Performance troubleshooting guide.

Illustrator is really slow. What can I do to make it run faster?

Try these techniques to optimize Illustrator performance on Windows or Mac OS X.


Illustrator just crashed. Is there any way to recover my work?

Yes! Luckily, with Illustrator automatic data recovery, you can probably recover most of your work–even if you haven't saved the file recently.

Illustrator crashes when I launch it. What should I do?

Several factors might cause Illustrator to crash on startup. You may need to update your input device driver.

Why can't I modify, save, or print my file without errors?

Your file may be damaged. See this troubleshooting guide for help repairing damaged files.


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