Issue

If your workflow involves working with InDesign libraries (.indl) files stored on a network or in a shared location, InDesign crashes on launch.

Note:

The crash occurs in the InDesign Font Manager.

Solution

As a workaround for this issue, follow the steps below to clear the InDesign cache:

Windows

  1. Navigate to C:\Users\{user}\AppData\Local\Adobe\InDesign\{Version #}\{language}\ where {user} is the user name with which you are logged in, {Version #} is the version of InDesign, and {language} is the language of InDesign installed on your computer.

    For example, if you are logged in as johndoe, the version of InDesign is 11.0, and the language is en_US,  the path will be C:\Users\johndoe\AppData\Local\Adobe\InDesign\Version 11.0\en_US\

    Note:

    The AppData folder is hidden on Windows by default. See Show hidden files to display hidden files and folders.

  2. Rename the Caches folder to Caches_old.

  3. Launch InDesign.

macOS

  1. Navigate to Hard Drive/Users/{user}/Library/Caches/Adobe InDesign/{Version #}/ where {user} is the user name with which you are logged in and {Version #} is the version of InDesign.

    For example, if you are logged in as johndoe and the version of InDesign is 11.0, the path will be Macintosh HD/Users/johndoe/Library/Caches/Adobe InDesign/Version 11.0

    Note:

    The Library folder is hidden by default. To open the Library folder, click the desktop to make sure you are in the Finder, hold down the Option key, then choose Go > Library.

  2. Rename the folder indicating the language of InDesign installed on your system. For example, rename the en_US folder to en_US_old.

  3. Launch InDesign.

Note:

If your workflow requires you to work with library (.indl) files placed in a network location, make sure that you close the InDesign Library panel before quitting InDesign.

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