Review the plug-ins listed in the message.
Last updated on
Nov 10, 2026
Learn how to fix plug-in compatibility and sync issues while co-editing InDesign (beta) cloud documents.
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When you work on a cloud document with collaborators, InDesign (beta) checks whether the document's content works with the available plug-ins. These checks run when you open a shared document, share or convert a document for co-editing, and sync edits.
If InDesign (beta) finds an issue or can't finish a check, a message appears. Read the message and review your options before you continue. You can edit a shared document together with co-editing. It's different from Share for Review, which collects feedback.
A plug-in is missing, incompatible, or doesn't support co-editing
A document or an edit can use content from a plug-in that is missing, doesn't support co-editing, or has co-editing settings that differ from the document's settings. InDesign (beta) checks only the plug-ins that the document or edit uses. An unrelated plug-in installed on your computer doesn't stop co-editing.
Ask the document owner or the plug-in developer for a version that supports co-editing and works with the document. Please note that a different plug-in release number doesn't mean the plug-in is incompatible. The plug-in must support the document's co-editing settings. Installing the newest version doesn't always fix a mismatch.
Install the plug-in by following the developer's instructions. If it's already installed but unavailable, check that it's installed correctly and turned on.
Restart InDesign (beta) if prompted, then try again.
If the issue is on a collaborator's computer, work with that collaborator. Updating only your installation might not fix it.
Some plug-ins are required to work with a document's content. Others are optional. If an optional plug-in is missing and there are no other issues, the document can open and valid changes can sync without a warning. In other configurations, the same plug-in might be required.
Caution
Don't remove a required plug-in to fix the problem. Contact the document owner or the plug-in developer before you remove any plug-in or its content.
InDesign (beta) blocks sharing or conversion because of plug-in data
When you share a document, or agree to convert an older cloud document for co-editing, InDesign (beta) checks the document's plug-in content first. Agreeing to the conversion prompt doesn't skip these checks.
|
Plug-in issue |
What happens |
|
A required plug-in is missing or incompatible. |
You’re view the message Unable to share this document or Unable to convert this document. The operation can't continue. Resolve the required plug-in before trying again. |
|
An optional plug-in is missing and InDesign (beta) asks to remove its data. |
You’re view the message Missing plugins. Continue only if you accept removal of the listed data. Declining or dismissing the request stops the operation. Optional doesn't mean unimportant. If you need to keep the content, cancel and contact the plug-in developer. |
|
An optional plug-in is installed but incompatible, and the message tells you to remove it. |
You’re view the message Unable to share this document or Unable to convert this document. Review the effect on your content before following that instruction. On retry, data added by that plug-in will be removed from the document. Dismissing the error alone doesn't remove data or continue the operation. |
A document can have more than one plug-in issue. Fix every issue that blocks sharing or conversion. Accepting the removal of optional data doesn't bypass a missing or incompatible required plug-in. After you fix one issue, InDesign (beta) might ask you to review another.
InDesign (beta) can't open the document
Open a separate copy when offered
If plug-ins are unavailable or incompatible, or required co-editing information is missing or inconsistent, InDesign (beta) might offer to open a copy.
Select Yes to open the copy. Select No or close the message to cancel.
If the copy opens, review its content.
Save the copy separately if you want to keep it.
The copy is an unsaved local InDesign (beta) document. It doesn't join the original co-editing session, upload automatically, or sync your changes back to the shared document. Opening a copy doesn't repair the original document, and it doesn't guarantee that all plug-in content is available. If InDesign (beta) can't import the content, the copy might not open.
Get help with unreadable content
If InDesign (beta) can't read the document's content, opening might be blocked and no copy is offered. Missing or unreadable information doesn't always point to a specific plug-in.
Save a report if one is available.
Contact the document owner or Adobe Support.
Note
When you open a local or older document, you might first see the existing missing-plug-in warning with an Open Anyway option. Opening a local copy this way doesn't convert the original document or allow co-editing. If you share that copy later, InDesign (beta) checks it again and might still require the missing plug-in.
InDesign (beta) can't sync an edit or a collaborator's change
InDesign (beta) checks the edits you make and the changes you receive from collaborators. You can view the message, Your edit could not be synced or A co-editing update could not be applied when syncing stops. This can happen when:
- An edit uses plug-in content that your computer or a connected collaborator doesn't support.
- An edit's co-editing settings conflict with information already recorded in the document.
- InDesign (beta) can't read or verify the information needed to share or apply a change.
- InDesign (beta) can't finish combining your local edits with collaborators' changes, including during Undo or Redo.
If InDesign (beta) rejects a local edit, it isn't shared with collaborators. If InDesign (beta) rejects a received change, it isn't applied to your document. A sync failure doesn't always mean a collaborator or a specific plug-in caused it.
Read the message and save a report if one is available.
Select Close. InDesign (beta) closes the document.
Fix any plug-in issue the message names. Work with the affected collaborator or the plug-in developer.
If InDesign (beta) can't verify compatibility or doesn't name a plug-in, contact Adobe Support.
If the message asks you to try again later, follow that guidance after you close. Reopening the document doesn't fix a missing or incompatible plug-in.
Caution
InDesign (beta) closes the document without saving its current local state. Changes that aren't yet in the cloud might be lost. Saving an issue report doesn't save your document or your edits.
Share reports and logs to help troubleshoot co-editing
An issue report describes the specific compatibility issue. Logs give more detail about the co-editing session. When you report a session issue to Adobe, include both if you have them.
Save an issue report
In the co-editing message, select Save Report... if it's available.
Choose a location and save the text report. The default file name is Co-editing issue report.txt.
Share the report with the plug-in developer or Adobe Support.
The report includes details about the operation, the document, the affected plug-ins, and why the operation couldn't continue. Saving it doesn't close the message, allow data removal, or fix the issue. If you cancel the save dialog, you return to the message and your pending choice doesn't change. If saving fails, close the warning, check the location and available disk space, and try again. If Save Report... isn't available, note the message and the steps that led to it.
Note
The report describes the issue before you choose an action. It doesn't confirm that a copy opened, that sharing worked, or that your edits were saved. Check the report for document names or other sensitive information before you share it.
Share logs
Collect and send your CECLogs, to help troubleshoot co-editing. Include a short description of the issue, when it happened, and the saved issue report.
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