Issue

User receives an upload error while Publishing an InDesign Document using the Publish online feature.

Solution

Document-specific issue

If you are experiencing issues with publishing a specific document, it is most likely that some of your linked files are failing to upload.

For a detailed resolution, please post your issue on https://forums.adobe.com/thread/1876944. Also, send an email with your InDesign document package to sharewithid@adobe.com with the title: “PublishOnline document-specific upload error”.      

Upload issue with all documents

If you are experiencing upload issues with all your InDesign documents, we have identified a number of possible causes (and resolutions) given below:

    1. Go to InDesign Help Menu and choose Sign-out.
    2. Restart InDesign and sign-in again.
    3. Try publishing your documents again.
    1. If issue persists, disable the anti-virus software on your computer and restart InDesign.
    2. Try publishing your documents again.
  1. If the issue is still not resolved, check if the network proxy settings on your system are enabled.

    1. If they are enabled, disabled these settings.
    2. Try publishing your documents again.
  2. If issue still persists, try publishing your documents from another network.

    If publishing works on another network, then there might be some restrictions in your network to external domains.

    In this case, you need to whitelist the following Publish Online domains in your network:

    • cc-api-cp.adobe.io
    • s3*.amazonaws.com
    • indd.adobe.com

If the issue is still not resolved:

  1. Go to the following location: https://cc-api-cp.adobe.io/api/v2/limits.
    If you are using the Safari browser, when you go to the above location, a file is downloaded to computer that has a text message. Also, ensure that you disable the network proxy settings on your computer before accessing the above link.
  2. Please post your issue along with the screenshot of the message from the above link on https://forums.adobe.com/thread/1876944.

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