Fix missing plugin issues in Adobe Illustrator

Last updated on Oct 21, 2026

Learn how to fix plugin loading errors in Adobe Illustrator using external plug-in updates, Windows repairs, preference resets, and Safe Mode.

When Adobe Illustrator displays the Error loading plugins dialog and crashes during startup, follow the solutions below to fix the issue.

Try these solutions in order.

Update external plugins

An external plug-in is outdated or incompatible with your version of Illustrator.

Update external plug-ins to their latest version and relaunch Illustrator.

Repair Visual C++ DLL on Windows

The Microsoft Visual C++ Redistributable is damaged.

Select Control Panel > Programs > Programs and Features.

Right-click Microsoft Visual C++ Redistributable (2012-2017) and select Repair.

Restart your computer.

Open Illustrator.

Recreate preferences

Illustrator preferences are damaged.

Before you delete preferences, save a copy and learn how to troubleshoot preference issues in Illustrator.

Delete your existing preferences file.

Launch Illustrator.

Launch Illustrator as an administrator

Limited user permissions may prevent Illustrator from accessing plug-in files.

Create a new administrator account.

Sign in to the new administrator account.

Restart Illustrator.

Launch Illustrator in Safe Mode

A font, driver, or plug-in may be causing the crash.

Use Safe Mode to diagnose the problem-causing element and learn how to troubleshoot startup issues in Illustrator.

Start Illustrator.

Select Run Diagnostics.

Follow the Safe Mode diagnostic prompts.

Review the identified problem-causing elements and follow the troubleshooting tips.

Select the checkbox for each resolved issue, then select Enable on Re-launch.