Select Illustrator > Settings > Devices.
Last updated on
Oct 21, 2026
Learn how to resolve Adobe Illustrator crashes, pressure sensitivity issues, stylus unresponsiveness, and cursor problems caused by Wacom device drivers.
When using a Wacom tablet or pen display with Adobe Illustrator, you may experience one or more of the following issues:
- Illustrator crashes during or after launch.
- Pressure sensitivity doesn't work correctly.
- Illustrator becomes unresponsive when using a Wacom stylus.
- The cursor disappears when using a Wacom Cintiq as a secondary display.
- Pressure-sensitive brush options are unavailable.
These issues can occur when Wacom support is disabled, Wacom drivers are outdated or corrupted, or required system permissions aren't enabled.
Wacom support is disabled in Illustrator
If Illustrator detects that a previous crash was caused by a Wacom device, it may automatically disable Wacom support.
macOS
Select Enable Wacom.
Windows
Select Edit > Preferences > Devices.
Select Enable Wacom.
If the issue persists, update the Wacom driver.
Wacom drivers are outdated or corrupted
Download and install the latest Wacom driver for your device.
Download and install the latest driver from the wacom driver download page.
Restart your computer, and launch Adobe Illustrator.
If the issue persists, reinstall the Wacom driver.
Uninstall the Wacom drivers using the official instructions for macOS or Windows.
macOS only: Open Finder > Go > Go to Folder, enter /Library/Frameworks, and delete WacomMultiTouch.framework if it exists.
Download and install the latest Wacom driver.
Restart your computer and launch Adobe Illustrator.
Unused Wacom drivers are installed
If you no longer use a Wacom device, remove any installed Wacom drivers.
Uninstall he Wacom drivers from your computer.
Launch Adobe Illustrator.
If the issue persists, continue to the next solution.
Pressure-sensitive options are unavailable (macOS)
If pressure-sensitive brush options are unavailable or the Eraser tool doesn't work correctly, verify the required accessibility permissions.
Ensure that the latest Wacom driver is installed.
Open System Settings > Privacy & Security > Accessibility.
Select the Privacy tab, then select Accessibility.
Select the lock icon and authenticate if prompted.
Enable access for all Wacom components.
Enable access for Adobe Illustrator.
Restart Illustrator.
Note
Enable access for other Adobe applications, such as Photoshop, if required.
macOS 10.15 (Catalina) only
If the Eraser tool doesn't activate when you flip the Wacom pen:
Open System Preferences > Security & Privacy > Privacy.
Select the tablet driver category and enable access for Adobe Illustrator.
Restart Illustrator.
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