Starting Illustrator (Spanish) on Windows 8.1 results in an error

When you attempt to run Spanish-language Illustrator on a computer running Windows 8.1, an error message appears. When you click OK (Aceptar) in the error message, Illustrator doesn't start.

Error message spanish version doesn't start
Error message when you try to launch Spanish language Illustrator CC on a Windows 8.1 computer

Solution (Spanish-language Illustrator only)

Due to a recent change in Windows 8.1, you must place a newer version of an Illustrator file (Alcid.dll) in your Illustrator installation directory. Here's how:

Note:

Ensure that you download, extract, and replace the correct file (32- and 64-bit) for your Illustrator installation.

  1. On a computer that has Spanish-language Illustrator installed, download the appropriate archive file:

    Note:

    References to 32- and 64-bit are Illustrator-specific, not OS-specific. For example, if you are using 32-bit Illustrator on a 64-bit computer, you must download the 32-bit file.

  2. Extract the contents of the archive file to a folder. In the extracted files, depending on which bit-type you chose, you'll find the required Alcid.dll file in the 32Bit or 64Bit folder.

  3. Copy the Alcid.dll file to one of these folders:

    • (32-bit Illustrator) \Adobe Illustrator CC\Support Files\Contents\Windows
    • (64-bit Illustrator) \Adobe Illustrator CC (64 Bit)\Support Files\Contents\Windows

    Note:

    If you have Illustrator CS6, in the folder paths listed above, replace CC with CS6.

  4. When Windows prompts you for confirmation, choose to replace and overwrite the existing Alcid.dll file.

  5. Start Illustrator.

  6. If Illustrator fails to start, or you encounter the error  'Alcid.dll is either not designed to run on Windows or it contains an error. Try installing the program again...', make sure that you placed the correct bit-type file in the correct bit-type Illustrator folder.

Other workarounds

Note:

The workarounds described in this section enable you to continue working in an English-language version of Illustrator or require you to reinstall Windows 8. For a permanent fix, Adobe recommends the solution above.

Illustrator CC

Workaround 1: Reinstall Illustrator CC

  1. Do one of the following:

    • Click Start, run the Adobe Creative Cloud desktop app, click the Settings icon (), and then click Preferences.
    • In the System Tray, right-click the Adobe Creative Cloud app icon (),  and then click Preferences.
  2. In the Preferences dialog box, click Apps, and then change the App Language drop-down to English (North America).

  3. Click the Settings icon (), and then click Quit Creative Cloud.

  4. Click Start and run the Adobe Creative Cloud desktop app. In the app, click Apps, find Illustrator CC in the list, and then click Install.

Workaround 2: Restore Windows 8.1 to Windows 8

To work on a Spanish-language version of Illustrator, consider reinstalling Windows 8 (not automatically upgrading to Windows 8.1).

Illustrator CS6

Workaround 1: Reinstall Illustrator CS6

  1. Uninstall the currently installed Spanish-language version of Illustrator CS6.

  2. From the Download CS6 products page, download and install the Universal English version of Illustrator.

  3. Depending on your license type (Perpetual or Subscription), do one of the following:

    Subscription

    Use your Adobe ID credentials to activate the English-language version of Illustrator CS6.

    Perpetual

    Use your Adobe ID credentials to use Illustrator in trial mode (7 days).

Workaround 2: Restore Windows 8.1 to Windows 8

To work on a Spanish-language version of Illustrator, consider reinstalling Windows 8 (not automatically upgrading to Windows 8.1).

Keywords:

Illustrator crash, Ai issue, Windows 8.1, startup, Spanish

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