[macOS only] Are you running into a crash issue upon launching Illustrator 2021 (version 25.0) or when creating a new document in Illustrator 2021?

Before you proceed

Check if you have the following fonts present on your computer:

  • Courier Condensed Bold.ttf
  • CottonWood-SemiBold.ttf

If one or both of these fonts exist, follow the resolution mentioned below.


Do one of the following:

  • Disable the font through the macOS Font Book and restart Illustrator.
  • Remove the font from your computer and then restart Illustrator.

For more details, see Apple's support documentation on remove or disable fonts in Font Book on Mac.

Issue still not resolved?

If the crash persists, the reason may be different. For more details about the common Illustrator crash issues and their possible resolutions, see Fix Illustrator crash and recover your documents.

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