Learn how to capture diagnostic logs for keyboard and mouse issues in Adobe Photoshop on desktop when Adobe Support needs event data to investigate input problems.
You experience missed keystrokes, unresponsive keyboard shortcuts, erratic cursor behavior, or tools that don't respond to clicks. Adobe Support may request Event Logger data to investigate the issue.
Open the Photoshop Settings folder for your installed version.
Create or edit PSUserConfig.txt, and add TraceKeyAndMouseEvents 1.
Create or edit pslogSettings.txt, and add LogKeyAndMouseEvents=1.
Restart Photoshop.
Select Help > Start Logging Events.
Replace <version> with the actual folder name used by the installed Photoshop version before publishing. The official Event Logger reference is older and uses different version-specific folder names.
Work in Photoshop until the input problem occurs, then start logging and reproduce the problem while logging is active.
Work in Photoshop until the input problem occurs.
Select Help > Start Logging Events.
Reproduce the input problem while event logging is active.
Select Help > Stop Logging Events.
Open the Photoshop log folder for your installed version.
Attach the log file to your Adobe Support case or provide it to the support agent.
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