Unable to create or save a cloud document

Learn how to resolve cloud document errors in Adobe Photoshop when Creative Cloud sync is outdated, unavailable, or not running correctly.

When Adobe Photoshop cannot create or save a cloud document, the issue can be caused by an outdated Creative Cloud sync service, a sync process that isn't running correctly, or regional service availability.

CONDITION

You may encounter one or more of these error messages or behaviors:

A dialog states, "Could not save as [document name].psdc because you are not signed in or there was a problem setting up cloud documents."

An error states, "Your version of Adobe Content Synchronizer is incompatible with this version of Photoshop."

A dialog states, "Cloud document is not available."

The Photoshop home screen shows an empty list of recent documents or a "Something went wrong" message when you try to access cloud documents.

Creative Cloud sync needs an update or isn't running correctly

1. Quit Adobe Photoshop completely.
2. Open the Creative Cloud desktop app.
3. From the Creative Cloud desktop app, select Help > Check for Updates.
4. Install any available updates.
5. Restart your computer.
6. Open Photoshop and try to create or save the cloud document again.

If the issue persists, check the synchronizer for your Photoshop version. To check your version, select Help > About Photoshop on Windows, or Photoshop > About Photoshop on macOS.

The Creative Cloud sync process isn't running correctly

For Photoshop version 27.9.1 and later, current Adobe troubleshooting uses the Creative Cloud Libraries Synchronizer.

1. On macOS, open Applications > Utilities > Activity Monitor.
2. Search for Creative Cloud Libraries Synchronizer.
3. If the synchronizer isn't running, open Apple menu > System Settings > General > Login Items & Extensions. Under Allow in the Background, turn on Adobe Creative Cloud.
4. Quit the Creative Cloud desktop app and reopen it. Then open Activity Monitor and confirm that the synchronizer is running.
5. On Windows, open Task Manager and select the Processes tab in Windows 11 or the Details tab in earlier versions. Confirm that Creative Cloud Libraries Synchronizer is running.
6. If the issue persists, restart Photoshop and try the cloud document operation again.

For Photoshop 27.8 and earlier, use the Adobe Content Synchronizer reset procedure. If you have administrator access to your computer:

1. Sign out of Creative Cloud in the app preferences.
2. Quit the Creative Cloud desktop app.
3. In Activity Monitor (macOS) or Task Manager (Windows), confirm that Adobe Content Synchronizer and Adobe Desktop Service are closed.
4. Go to the Adobe Sync folder: macOS: /Applications/Utilities/Adobe Sync; Windows: C:\Program Files (x86)\Adobe\Adobe Sync.
5. Rename the Adobe Content Synchronizer folder to Adobe Content Synchronizer-OLD.
6. Restart your computer, then update the Creative Cloud desktop app.
7. Sign in to Creative Cloud and open Photoshop.
8. Try to create or save the cloud document again.

If the issue is related to connectivity, follow the steps for resolving connection errors with Adobe apps.

Creative Cloud services aren't available in your region

Adobe Creative Cloud services, including cloud documents, aren't available in mainland China. Confirm your region against the countries where Creative Cloud is available.

1. If Creative Cloud services aren't available in your location, select File > Save As in Photoshop.
2. In the save dialog, select Save on your computer.
3. Select the PSD format when you need to preserve Photoshop layers and editing capabilities.

If you need information about accessing, saving, and working with cloud documents, use the Photoshop cloud documents FAQs.

If the issue persists, confirm that you're signed in to Creative Cloud and have a stable internet connection.